Effective Date: 1 January 2024

Thank you for choosing Rose Communications Limited. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

1. Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 14 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

2. Acceptable Item Conditions

To be eligible for a return or exchange, the item must be:

• unused and with all original components
• in its original packaging (with he tags if applicable)
• in a resaleable condition with security seals intact (where applicable)
• with its proof of purchase
• with any free items that came with the product

3. Refund and Shipping Charges

We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer [free/flat-rate] shipping on returns, which means you won’t have to worry about additional shipping costs when returning items.

• Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.

• Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.

• Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.

• Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.

• Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.

• Gift Card: We can issue a gift card with the refund amount for you to use on future purchases.

• Store Credit: You can choose to receive store credit, which can be used on any future purchases with us.

For refunds, we offer the following options:

• Products with Expiration Dates: Items with a limited shelf life or an expiration date.

• Hygiene-Sensitive Products: Items that come into direct contact with the body, such as used underwear, earrings, or makeup.

• Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.

• Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.

4. Items Eligible for Refund/Return/Exchange

While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:

5. Refundable Items List

To provide you with a clear understanding of the products that qualify for refunds, we maintain a list of refundable items. This list simplifies the process ensuring that you can easily identify items eligible for refunds. You can find the refundable items list here [Provide Location on Website].

6. Non-Refundable Items List

We also maintain a comprehensive list of non-refundable items to ensure transparency and clarity. This list can be found here [Provide Location on Website].

7. Avoiding Chargebacks

Our comprehensive refund and return policy are designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at shop@rcuk.com. Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing Rose Communications Limited!